Survey: Amazon.com, Kohl’s and Costco are leaders in customer service

New York City -- Amazon.com, Kohl's Department Stores and Costco Wholesale ranked tops in customer service. according to a new research report published by market researcher Temkin Group.



Retailers took 15 of the top 20 spots in the 2011 Temkin Experience Ratings (www.temkinratings.com), which based its findings on a survey of 6,000 U.S. consumers who had recent interactions with 143 large U.S. companies in a dozen industries.



The only non-retailers in the Top 20 were Marriot International, Hyatt, and Courtyard By Marriot, Regions Financial bank, and insurance company USAA.



Here are the Top 10:

1. 1. Amazon.com


2. Kohl's


3. Costco


4. Lowe's


5. Sam's Club


6. BJ's Wholesale Club


7. Walgreens


8. Old Navy


9. Target


10. Rite Aid