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Sears expands In-Vehicle Pickup service to include returns, exchanges


Hoffman Estates, Ill. -- Sears has added returns and exchanges to its In-Vehicle Pickup service. The new integrated retail service, powered by the chain’s Shop Your Way loyalty program mobile app, lets members pick up, return or exchange their purchases for free – guaranteed in five minutes or less – without ever leaving their vehicle.

“Buying what you really want should be easy – that’s why we continue to make it more convenient to pick-up, return and exchange items that you have purchased right from your car,” said Leena Munjal, senior VP, Sears Holdings.

Earlier this year, Sears launched the In-Vehicle Pickup service and its corresponding feature on the Shop Your Way mobile app to better connect in-store and online shopping. Members who “Shop'In” from the app while at or near a Sears or Kmart store can also unlock special deals and personalized offers, take advantage of valuable e-coupons, price and product comparisons, customer reviews and sweepstakes.

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