Retailers prepare for a busy January 3
Retailers are hunkering down to deal with a flood of returns on January 3, which is informally being called National Returns Day.
United Parcel Service Inc. has said it expects returns will hit a peak of 1.4 million packages on January 3, a fifth consecutive annual record, up 8% from last year, reported MarketWatch.com.
“Technology is replacing humans and offsetting the cost of returns, according to the report. “We’ve seen less staffing required this year — by 20% to 30% — so I think a lot of brands are using systems that aren’t human,” said JC Ramey, chief executive of DeviceBits, which uses artificial technology to help companies provide better customer service.
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United Parcel Service Inc. has said it expects returns will hit a peak of 1.4 million packages on January 3, a fifth consecutive annual record, up 8% from last year, reported MarketWatch.com.
“Technology is replacing humans and offsetting the cost of returns, according to the report. “We’ve seen less staffing required this year — by 20% to 30% — so I think a lot of brands are using systems that aren’t human,” said JC Ramey, chief executive of DeviceBits, which uses artificial technology to help companies provide better customer service.
Click here to read more.