Report: Amazon expands in-home services pilot

Seattle – Amazon.com is reportedly expanding a pilot of in-home installation and repair services from Seattle to markets including New York and Los Angeles. According to Reuters, Amazon has been running the pilot in Seattle since mid-2012.



Amazon offers online recommendations for services that relate to customer purchases. The retailer partners with local service providers and takes a roughly 20% share of the proceeds, while offering customers a full guarantee. Services include installing toilets and car speakers. Service providers must carry between $1 million and $2 million of liability insurance, respond to customer requests within 24 hours, and submit to annual background checks. Amazon reportedly wants to build the pilot into a full online services marketplace.