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McCormick Schmick’s rolls out automated labor-management solution


Austin, Texas McCormick Schmick’s Seafood Restaurants has selected HotSchedules Enterprise for restaurant labor management, communication and forecasting. After a four-month pilot at 12 restaurant locations, McCormick Schmick’s implemented HotSchedules Enterprise in July to all 96 of its restaurants in the United States and Canada.

Prior to selecting HotSchedules, McCormick Schmick’s was actively looking for a labor-management solution that could provide advanced scheduling and forecasting capabilities, as well as improved employee/manager communication. Since implementing the HotSchedules tools, the restaurant company has seen labor cost savings and improved clock-in enforcement for its hourly employees.

With HotSchedules’ user-friendly, online scheduling solution, McCormick Schmick’s managers have significantly reduced the time it takes to develop staff schedules and manage shift changes and requests.

Additionally, the advanced forecasting tools in HotSchedules help managers easily and accurately project targeted labor budgets to be consistently aware of the most appropriate staffing level for each shift and to avoid overtime before it happens -- a significant cost-saving strategy.

Since moving to HotSchedules, employees at McCormick Schmick’s can now access their schedules 24/7 online or via a mobile device, as well as pick up shifts, request time off, send messages to managers or other employees, and receive email and SMS text message notification when shift changes are approved by the manager.  Schmick’s also utilizes the HotSchedules Digital Logbook, providing managers with a powerful web-based logbook for communication and documentation that can be easily searched and reviewed anywhere, anytime.

“In just a few short months, HotSchedules has provided us with a cost-effective tool that allows us to not only manage labor costs more efficiently, but also offer our employees a more flexible scheduling process that fits their lifestyle,” said Chris Westcott, VP restaurant operations for McCormick Schmick’s. “Additionally, the Digital Logbook has streamlined communication within each management team and allows for regional management to view operational and performance notes remotely.”

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