Lowe’s names merchandising exec as chief customer officer

Mooresville, N.C. -- Lowe's Companies Inc. has named Michael A. Jones has been named the company's chief customer officer, effective April 30. Jones currently serves as Lowe's chief merchandising officer, overseeing the full merchandise offering for all Lowe's U.S. stores and Lowes.com, as well as all global sourcing activities.



Jones will succeed Gregory M. Bridgeford, who plans to retire after 32 years with the company. In his new role, Jones will be responsible for creating experiences that best serve customers and differentiate Lowe's from its competitors, and will oversee areas including customer experience design, merchandising, marketing and communications, and digital interfaces. Jones joined Lowe's in January 2013 with more than a decade of executive leadership experience in sales, service, product management and international business, serving with Husqvarna as president and executive VP for North and Latin America from 2009 until joining the company in 2013. Before his role at Husqvarna, Jones spent 15 years at General Electric.