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Forever 21 selects Kronos for workforce management solution


Chelmsford, Mass. -- Forever 21 has tapped workforce management solution-provider Kronos Inc. for a global solution to address multinational needs and standardize the specialty retailer’s brand experience delivery across the world.

According to Kronos, Forever 21 will use its time and attendance and forecasting and scheduling solutions across 500 stores in Austria, Canada, China, France, Germany, Japan, Korea, the Netherlands, Spain, UK, and the U.S. The retailer is rapidly expanding, and more than 40,000 Forever 21 retail associates around the world will use Kronos.

Kronos will help Forever 21 minimize compliance risk by managing the complexities related to variations in work and pay rules, languages, and currencies. With one solution for all of its workforce management needs, Kronos will offer Forever 21 a comprehensive view of labor costs on a global basis.

As well, the Kronos forecasting and scheduling solution will ensure optimal labor coverage across all store locations, enabling Forever 21 to predict labor needs and control staffing demands. This will help reduce over- and under-staffing as well as minimize overtime costs.

“When looking for a vendor that could meet our needs, it was obvious that Kronos has developed a workforce management solution with multinational retailers in mind,” said Jay Cha, IT director, Forever 21.

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