Dillard’s taps Kiva to fill online orders

San Diego -- Dillard's has selected Kiva Systems for order fulfillment at its new, 850-sq.-ft. e-commerce fulfillment center in Maumelle, Ark.



"The enhancement of the online shopping experience at Dillards.com is a major focus of our efforts in 2011," says Alex Dillard, president of Dillard's, which operates 294 locations and 14 clearance centers across 29 states. "We are developing a fulfillment center that can expand with increased sales and support the wide variety of merchandise we offer online. We chose Kiva because we want our customers to have the same gratifying experience with our online store as they do when making an in-store purchase. Kiva is ideal for us because it can easily expand and adapt to changing merchandise as we introduce new products to our online store."



Kiva is a complete order fulfillment solution that encompasses inventory control, forward replenishment, picking, packing, shipping sortation, finishing and quality assurance to simultaneously improve fulfillment center productivity, speed, accuracy and flexibility. It uses hundreds of robotic drive units that bring inventory on mobile shelves directly to workers, allowing easy access to all items and eliminating time spent walking the warehouse floor.