Walgreens debuts live pharmacy chat

Deerfield, Ill. Walgreen Co. said Friday it has unveiled a live pharmacy chat feature on its website to allow round-the-clock accessibility to the Walgreens pharmacy.

According to the drugstore retailer, Pharmacy Chat is a live, one-on-one, online chat with a pharmacy staff member available 24/7 through the Walgreens website, walgreens.com/pharmacychat.

“Pharmacists are among the most trusted healthcare professionals, and Pharmacy Chat gives our patients and customers another way to reach out to Walgreens pharmacy when it’s most convenient for them,” said Kermit R. Crawford, Walgreens executive VP pharmacy.

Pharmacy Chat, available free to registered users on Walgreens.com, allows customers to have questions about prescriptions and over-the-counter medications, as well as pricing queries answered 24 hours a day.

Walgreens recently introduced prescription text alerts, which notify mobile phone users via text message when their prescriptions are ready, or if there are any status changes.