Viralheat links social analytics platform to Salesforce Desk.com

San Mateo, Calif. – Social media monitoring and management software provider Viralheat is adding integration with the Salesforce Desk.com customer support app to its analytics platform. Viralheat is designed to allow businesses to perform all of their social content needs within a single social management platform.



The integration allows businesses to connect their Desk.com account with Viralheat to create and manage support tickets for mentions on multiple social accounts, as well as facilitate the online conversations through allowing representatives to respond directly to the user. The integration also includes the ability to take an online mention and automatically create a case in Desk.com with the option to assign a priority level or send it directly to a designated sales or support associate in Sales Cloud teams."