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There is an increasing difficulty in maintaining a skilled technical workforce. As the current workforce ages, technical experts are harder to find and concerns arise around workforce costs.

It’s even more important for retailers to create the right environment for employee engagement and satisfaction. To better support associates — who are already managing a myriad of tasks — retailers need to make operations adjustments. By making facility tasks repeatable, simplifying the content and supporting them with intuitive technology, retailers can redeploy their associates to focus more on customer service, and less on operational tasks or equipment maintenance.

As retailers evaluate their priorities, a greater focus on friendly facility technology is a must. The latest in facility management systems utilize human-centered design, providing grocery retailers with enhanced connectivity and monitoring capabilities while improving usability, user interface and intuitive operation. Adding third-party monitoring services to remotely triage, diagnose and resolve equipment issues will also allow associates to focus on customer engagement.

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