Toys ‘R’ Us in key appointment

Toys "R" Us named Mark Johnson executive VP, U.S. marketplace operations, effective immediately.



Johnson had been serving as interim executive VP, store operations since May. He joined the company in October 2014 as regional director for stores before being promoted to VP of operations, strategy and execution in 2015.



Prior to joining Toys "R" Us, Johnson served as regional manager for Walmart Stores, U.S., where he led process and customer service excellence. He was a partner at McKinney Rogers Global Business Execution Consultancy, where he provided counsel to senior leaders at Walmart and other businesses undergoing transformation. Earlier in his career, he served in the United States Marine Corps before retiring in 2007.



In his new role, Johnson will be responsible for virtually every aspect of the company's retail operation across its U.S. Toys "R"Us and Babies "R" Us stores, with a goal of delivering an exceptional shopping experience for customers. He will also serve as a member of the company's global leadership team, providing strategic direction and support for store operations.



"As we work to grow and build our brands across the globe, the customer experience is at the core of everything we do," said Toys "R" Us chairman and CEO Dave Brandon. "Over the last several years, Mark has been a key player in the evolution of our brick and mortar store operations and in this important leadership position, he will have even greater opportunity to help our store teams become trusted friends and advocates for kids and their families."