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Tourneau deploys Micros-Retail Open Commerce Platform


WESTBORO, Mass. — Micros-Retail, a division of Micros Systems, announced that luxury watch retailer Tourneau has completed a successful launch of the website utilizing Micros-Retail Open Commerce Platform.

The new realizes the potential of Micros-Retail's all-channel solution set, including Micros-Retail's order management system, retail porter, and Open Commerce Platform. In the near future, the Relate CRM solution will drive Tourneau's clienteling efforts, which will allow sales professionals to provide white glove service to their customers, regardless of where the transaction begins or ends--on the web, mobile, or in-store.

"When embarking upon this new venture, we were impressed by the variety of Micros-Retail's offerings and its forward-thinking multichannel approach. The integration of technology across all touch-points of the business affords a seamlessness that can truly benefit our business and our customers," said Don McNichol, SVP direct marketing of Tourneau.

With the introduction of its new site, Tourneau brings to the market a destination website for its loyal customer base with a site experience that breathes innovation and highlights the luxury of the brands it sells. The site acts as a showcase for the timepieces, with high-resolution product photography that showcases even the slightest detail and highlights the inner-workings of the pieces.

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