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Tommy Bahama consolidates its IT systems


SAN DIEGO — Lifestyle brand Tommy Bahama has selected ServiceNow, an IT cloud company, to help it evolve its IT services.

The implementation of ServiceNow software-as-a-service has allowed Tommy Bahama to consolidate multiple IT systems into a single system of record, provide self-service interaction for users and enhance the overall IT service experience.

Established in 1992, Tommy Bahama is an island-inspired lifestyle brand that produces men’s and women’s sportswear, swimwear, accessories and footwear, as well as a complete home furnishings collection. The company owns and operates more than 100 Tommy Bahama stores worldwide, with 15 of those locations offering a Tommy Bahama restaurant and bar.

“We selected ServiceNow to help us evolve the way we deliver IT services,” said Stewart Hubbard, VP of information technology for Tommy Bahama. “ServiceNow’s modern approach to IT service automation will allow us to provide higher levels of customer service across our corporate, retail and restaurant users.”

Tommy Bahama is currently using the ServiceNow IT Service Automation Application Suite for incident management, change management, problem management, configuration management database and service catalog. The company also uses the ServiceNow Orchestration application to automate its new employee onboarding process. Using ServiceNow, Tommy Bahama can rapidly automate and standardize its IT processes.

“With a single system of record for the enterprise, IT can transform the way they deliver services,” said ServiceNow CMO Beth White.

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