Taco John’s selects InMoment’s customer experience, optimization platform

Salt Lake City -- Mexican restaurant chain Taco John’s is partnering with InMoment, a cloud-based customer experience optimization platform that gives companies the ability to listen to and engage with customers to improve business results. InMoment is providing the technology for Tell TJ, Taco John’s guest satisfaction survey program.



“The customer experience has always been at the heart of Taco’s John’s culture,” said Shawn Eby, VP operations, Taco John’s. “As we continue to grow, it is critical that we have the right people, technology and programs in place to truly understand and respond to the needs of our guests as quickly possible.”



InMoment provides custom feedback reports for each Taco John’s restaurant from Florida to Washington. One of the top reasons Taco John’s selected InMoment is its integrated text analytics. The technology enables Taco John’s to surface deep insights inside unstructured data, which comes in the form of comments.