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Survey: Shoppers deem return policies fair


Washington, D.C. About 58.6% of shoppers said they enclose a gift receipt most of the time or some of the time when giving a gift, according to The National Retail Federation’s 2009 Holiday Returns Survey. The survey also found that 87.9% of shoppers feel that retailers’ return policies are fair.

“In this economy, no one wants to worry that a present will be a duplicate, or go unused, so many people are relying on gift receipts to make the returns process easier,” said Tracy Mullin, president and CEO of the National Retail Federation.

According to the survey, more than two-thirds (67.1%) of gift recipients said they did not return any gifts last year, up from the 65.2% who went without returns in 2007.

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