Study: Self-service checkout technology may encourage shoplifting

Self-service checkout technology, including dedicated lanes and smartphone apps, may translate into an increased shrinkage rate for retailers.



That’s according to a study of retailers in the United States, Britain and other European countries conducted by the University of Leicester in England, the New York Times reported.



One million shopping trips were audited in detail in the study, with six million items checked, and nearly 850,000 items were found not to have been scanned, for a loss rate of nearly 4%, the report said.



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