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Study: Perennial fave continues to take top spot in overall customer service


New York – L.L. Bean continues to win top marks in overall customer service.

According to the latest quarterly Stella Service benchmarks, perennial high finisher L.L. Bean took top customer service honors in second quarter 2015. Following L.L. Bean were Mr. Porter, Shopbop, David Yuman and Net-a-Porter.

The benchmarks measure performance in five key retail customer service areas of phone, email, chat, shipping and returns. took top ranking in phone and shipping, while L.L. Bean was number one in email. iHerb led in chat and Burberry was tops in returns. L.L. Bean also finished with high rankings in phone (sixth) and returns (fourth).

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