Sam’s Club enhances omnichannel pickup

Bentonville, Ark. - Sam’s Club has improved its Club Pickup buy-online-pickup-in-store service, formerly known as Click ‘n Pull, with new features. Club Pickup allows members to order thousands of items, from paper towels to fresh produce to printer ink, and have them ready for pick up at all U.S. Sam’s Club locations at no additional cost.



With Club Pickup, members can now build and save shopping lists online for reordering using a single push of a button. Also available in some clubs, a new mobile check in pilot allows members to use their mobile app to notify the store when they arrive to pick up their order.



Members order what they want on their Sam’s Club app or online, choose the club where they want to pick up their order and their preferred pick-up time, and a Sam’s Club associate will have the member’s order waiting for them as early as the next day. Members are alerted by email or text message that their order is ready.



Other new features include Club Pickup kiosks for check-in at every store, improved site performance and navigation, and relevant substitute options provided for out-of-stock or no-longer-carried products. In addition, rolling out this year in all clubs, will be the ability to pre-pay online and the option to assign a designated individual to pick up the order at the club on behalf of the member.