Ruby Tuesday streamlines facilities management

Knoxville, Tenn. – Ruby Tuesday is streamlining facilities management activities across its 750 U.S. stores with the Web-based facilities services management platform from ServiceChannel. The ServiceChannel suite will aid Ruby Tuesday in executing such tasks as management of service requests, work orders, invoicing, payment, finding and managing contractors, repair and maintenance, and other facility issues.

“We were looking for a technology platform that would enable us to select our own facility maintenance vendors and directly manage both the quality and cost of service,” said Danny Koontz, director of facilities management for Ruby Tuesday. “The ServiceChannel platform provides easy-to-use tools, and many of our 1,500-plus contractors already utilize ServiceChannel.”