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Real All About It: Ten Retail Training Myths

3/11/2005

Ridgewood, N.J., “Why bother training associates? They’ll quit anyway.” This cynical view is one of the 10 retail training myths identified by Michael Patrick, president of MOHR Access, an industry consulting and training firm. “Industry leaders have long-recognized training’s key role in building employee loyalty and improving retention, as well as improving customer service,” he writes.

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