Read All About It: Workforce Management

New York City, Costs are rising and competitive pressure is increasing. Workforce deployment is becoming riskier and more expensive, and store operations are being complicated by increased labor-law compliance. To succeed in this challenging new environment, retailers need to implement initiatives to cut costs and increase sales, enhance the customer experience, and align store operations with equipment and technology, and the workforce with the work.

John T. Anderson, Retail Industry Manager of Kronos Inc., writes about workforce management in an article called “Driving Retail Business Performance Through Workforce Management.” To read the article in its entirety, click on the Guest Commentaries tab to the left.