Publix, Aldi, H-E-B top Temkin Experience Ratings

Waban, Mass. – Publix, Aldi and H-E-B share something besides all operating in the grocery sector. Based on a study of 10,000 U.S consumers, the three supermarket chains earned the highest scores in the 2015 Temkin Experience Ratings that ranks 293 companies across 20 industries.



Joining those firms in the top 12 spots are retailers Chick-fil-A, PetSmart, Amazon.com, Trader Joe's, Papa John's, Walgreens, and Hannaford's.



"Customer experience drives loyalty, so it's a growing area of focus for most businesses,” said Bruce Temkin, managing partner of Temkin Group.