PetSmart ups its grooming game
PetSmart detailed its progress on its plan to improve one of the key areas of its business: pet grooming services.
In February, the chain announced it was implementing a comprehensive action plan to provide pets with “an even safer and more enjoyable experience in its grooming salons.” The initiative, which includes the appointment of an independent review board and the installation of digital video cameras in PetSmart salon locations, came after the chain was hit with allegations that several dogs were severely mistreated while being groomed.
PetSmart on Monday said that the installation of the cameras is currently underway, and nearly 50% of PetSmart salons will be completed by November 2018. Cameras will be installed in all remaining salons by August 2019. The video will be used to help with ongoing associate education, provide additional oversight and ensure that “the quality of service meets PetSmart's strict standards,” the company said.
Additionally, PetSmart will host an Open Houses for customers and their pets in all 1,650 grooming salons on Sunday, Sept. 23, from 10 a.m. to noon in local time zones. The event will allow customers to meet their local groomers, discuss their pet's specific needs, tour the salon and ask questions. It will also include informative sessions with an overview of safety and training standards, grooming tips and procedures and a “review of PetSmart's recently enhanced assessments of pets brought in for grooming, designed to ensure a safer grooming experience,” the company said.
The progress made against our action plan reflects our deep commitment to be the trusted partner to pet parents and pets,” said Gregg Scanlon, senior VP of store operations and services. “We recognize the responsibility we have every time a pet parent chooses PetSmart, and the actions taken will help to provide pet parents with the peace of mind knowing their pet is receiving the best possible care.”
In February, the chain announced it was implementing a comprehensive action plan to provide pets with “an even safer and more enjoyable experience in its grooming salons.” The initiative, which includes the appointment of an independent review board and the installation of digital video cameras in PetSmart salon locations, came after the chain was hit with allegations that several dogs were severely mistreated while being groomed.
PetSmart on Monday said that the installation of the cameras is currently underway, and nearly 50% of PetSmart salons will be completed by November 2018. Cameras will be installed in all remaining salons by August 2019. The video will be used to help with ongoing associate education, provide additional oversight and ensure that “the quality of service meets PetSmart's strict standards,” the company said.
Additionally, PetSmart will host an Open Houses for customers and their pets in all 1,650 grooming salons on Sunday, Sept. 23, from 10 a.m. to noon in local time zones. The event will allow customers to meet their local groomers, discuss their pet's specific needs, tour the salon and ask questions. It will also include informative sessions with an overview of safety and training standards, grooming tips and procedures and a “review of PetSmart's recently enhanced assessments of pets brought in for grooming, designed to ensure a safer grooming experience,” the company said.
The progress made against our action plan reflects our deep commitment to be the trusted partner to pet parents and pets,” said Gregg Scanlon, senior VP of store operations and services. “We recognize the responsibility we have every time a pet parent chooses PetSmart, and the actions taken will help to provide pet parents with the peace of mind knowing their pet is receiving the best possible care.”