PetSmart, Google Express expanding relationship
Phoenix -- PetSmart is making it faster for customers to get the goods they need to take care of their pets.
In partnership with Google Express, PetSmart is adding overnight service in Chicagoland and a five-state Midwest region (120-mile radius from Chicago) in Illinois, Indiana, Wisconsin, Michigan and Ohio, serving 25 million people.
The two firms have been serving the on-demand delivery needs of customers for nearly a year with same-day service in six cities: San Francisco, Los Angeles, New York, Boston, Chicago and D.C.
“Our same-day and overnight services, combined with the buy online in-store pickup option made available at all PetSmart stores nationwide in the fall of 2014, offer delivery options for pet parents when and where they want to shop for their various pet food and related pet-supply needs,” said Eran Cohen, executive VP of customer experience, PetSmart.
For both same-day and overnight service options, shoppers can purchase items for store-to-door delivery via the PetSmart-branded store on the Google Express website or the Google Express mobile apps for Android and iOS. Nearly all items available in PetSmart stores can be purchased and delivered through both services, giving pet parents expanded delivery options to meet their more immediate needs.
Google Express membership is $95/year with benefits including unlimited free delivery on eligible orders and the ability to share the membership with a household member.