PetSmart fetches for omnichannel growth with GSI

KING OF PRUSSIA, Pa. — GSI Commerce, an eBay Inc. company, said it has extended its contract with PetSmart to support the retailer’s omnichannel strategy with webstore, fulfillment and customer service solutions. GSI has worked with PetSmart since 2007, and this contract will extend the relationship for three years.

“Technology is rapidly changing the way the consumer researches and shops, especially when it comes to caring for their pets,” said David Lenhardt, president and COO, PetSmart. “Through our strategic partnership with GSI Commerce, we are building the capabilities to allow our customers to shop anywhere, any way and any time they choose.”

GSI Commerce also supports PetSmart’s online fulfillment through its distribution center in Kentucky and customer service by U.S.-based call centers. GSI customer service representatives dedicated to the account are trained by PetSmart and work closely with PetSmart’s Phoenix-based customer care team.