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Petco launches on-demand product delivery


Petco is joining the increasingly large group of retailers offering on-demand delivery of their products.

The specialty retailer has teamed with Instacart in a first-of-its-kind partnership in the pet industry. PetcoNow is a new service that gives pet parents the ability to have Petco products delivered directly to their door in as little as one hour.

"In today's on-demand retail economy, customers expect to have the world at their fingertips," said Brad Weston, Petco EVP and Chief Merchandising Officer. "PetcoNow represents an evolution in the way we're able to provide quality products and customer service to pet parents. Combining our 50-year heritage, expertise and retail footprint with strategic partnerships ensures we stay at the forefront of innovation in today's changing marketplace."

Available now in select markets, the service provides customers with a selection of approximately 13,000 Petco products – including all food (dry kibble, wet, fresh, frozen, freeze-dried), treats, toys and supplies for pets ranging from dogs and cats to fish and birds.

Accessible through both an easy-to-use web portal and mobile app, PetcoNow currently serves pet parents in: Atlanta, Austin, Boston, Boulder, Chicago, Denver, Houston, Los Angeles, Miami, Philadelphia, Portland, San Francisco, Seattle and Washington, D.C.

Additionally, Petco and Instacart are excited to announce expanded delivery zones in Miami and Chicago beginning June 23 and 30 respectively.

"In January, we introduced Petco as Instacart's first non-grocery retail partner, and we have continued to see growth," said Apoorva Mehta, founder and CEO of Instacart. "Through our partnership, Petco is able to offer customers the ease and convenience of on-demand delivery without the need to handle the logistics themselves. We're excited to expand this offering to pet owners and will be introducing additional markets later this year."

Petco operates more than 1,400 Petco locations across the U.S., Mexico and Puerto Rico.

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