O’Reilly Automotive goes paperless with Vocollect solution

Pittsburgh O’Reilly Automotive said it is accelerating its transition to a paperless distribution center network by expanding its use of voice systems from voice solution provider Vocollect.

“Last year we processed over 96 million lines using Vocollect Voice,” said Greg Johnson, senior VP, distribution operations for O’Reilly. “Voice has helped us to reduce cost, improve customer satisfaction and overall business performance, as well as achieve a very positive return on investment. Vocollect also will help us in our continuing efforts to transition to paperless DCs,” he said.

O’Reilly is currently using Vocollect Voice for picking in most of its existing DCs. All future new DCs will activate their operation with Vocollect, beginning with the first group of new DCs, by the end of 2010. Other existing O’Reilly DCs are at various stages in their transition to a voice-centric solution.

O’Reilly has 3,415 stores in 38 states and more than 44,000 team members. Through its acquisition last year of CSK Auto Corp., as well as the establishment of additional new DCs to support the company’s growing business, the company projects it will have a significant number of distribution centers utilizing Vocollect Voice within the next four to five years.