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OfficeMax awarded for customer service


NAPERVILLE, Ill. OfficeMax announced that it has earned Service Quality Measurement Group Inc.'s (SQM) prestigious Highest Customer Satisfaction for the Call Center Award ("Highest Customer Satisfaction Award") for the Retail industry, scoring the highest ever of any company.

OfficeMax earned the award based upon the high marks and world class call rating it received from recent customer satisfaction surveys conducted by SQM. To win the Highest Customer Satisfaction Award, 94%vof OfficeMax's customers rated their overall experience as "very satisfied," the highest score possible on SQM Group's rating scale. The survey methodology rated responses from approximately 400 randomly selected OfficeMax customers.

"It is truly an honor to earn this distinctive recognition for customer service because it is based on the words of our customers," said Mary Dunnam, SVP customer service for OfficeMax. "We operate under the simple and direct premise of helping our customers do their best work. This means that our customer service team must act as advocates and consistently help our customers uncover new opportunities for efficiency and effectiveness. This award validates that we are achieving the levels of service our customers expect and deserve."

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