Nine West integrates LivePerson customer service tool

New York - Nine West Group has integrated the LiveEngage customer service platform from LivePerson into its Demandware Commerce platform. The LiveEngage platform has helped Nine West improve customer-reported satisfaction and incremental revenue while reducing support costs.



The company signed a contract with LivePerson in late August, 2013 and had the solution up and running by end of September to meet peak holiday shopping season demand. By integrating LivePerson's solution into the Demandware platform, Nine West has been able to proactively engage customers with a personalized interaction based on real-time behavior, helping to prevent cart abandonment and reduce bounce rates.