Macy’s to offer George Zimmer’s new in-home tailoring service

Cincinnati -- George Zimmer, the founder and former head of Men’s Wearhouse, is back with a new business, called ZTailors, that will enable customers to order on-demand tailors to provide alterations. Using the service’s website or app, customers can schedule a tailor to come to their home or office to take the necessary measurements, with the altered items returned in several days.



“It’s Uber for tailors,” Zimmer told the New York Times.



The fledgling business, which is being bankrolled by Zimmer, has signed up some 600 tailors, according to the Times. It also has signed up its first retail partner: Macy’s. The department store giant said it has signed an agreement with ZTailors to provide customized alterations services for customers who buy men’s and women’s garments online. It is being piloted for macys.com and bloomingdales.com customers in the Los Angeles area, with additional pilots to begin later this month in metro New York City, San Diego and San Francisco, as well as in the states of Washington, Oregon and Florida. It will be expanded into additional markets this summer and be available nationwide by early fall 2015.



“This is a great example of the outstanding omnichannel shopping experience we are delivering today at Macy’s and Bloomingdale’s,” said R.B. Harrison, chief omnichannel officer, Macy’s. “With zTailors, our online customers can receive the same professional and personalized service they have come to expect from our stores. For those customers who prefer to purchase online, this is a convenient way to look their best at a fraction of the cost of custom clothing.”



Here’s how the process works for Macy’s customers:



• When making an online purchase of a dress, suit, jacket or other garment that may require alteration, customers who live or work in a designated service area can click to request tailoring and book an experienced, pre-qualified tailor in their area.



• Once the item is delivered to the customer, the tailor visits the customer’s home or office for a fitting and wardrobe consultation.



• Within a week or less, the tailor performs the alteration and delivers the item back to the customer. The charge, which varies by type of service, is similar to the rates for alterations in a Macy’s or Bloomingdale’s store.\



• Once the altered item is returned by the tailor, the customer tries on the garment. Any re-dos are complimentary.



zTailors is currently available in over 50 markets. It plans to expand nationwide by the end of 2015.



zTailors was built on the premise that well-tailored clothes should be accessible to everyone,” said Zimmer, zTailors founder and chairman. “With a nationwide network of skilled and experienced tailors, zTailors fills an unmet need in the marketplace, providing expert craftsmanship and excellent, personalized service to both men and women, so they can look their best and be their best.”