Lowe’s provides omnichannel fulfillment with JDA-IBM solution

Mooresville, N.C. –- Lowe’s Companies Inc. is among the first users of an omnichannel fulfillment solution that is being jointly developed by JDA Software Group Inc. and IBM. The new initiative from the two technology providers will combine JDA intelligent fulfillment and labor productivity solutions with IBM Commerce and order management technology.



The combined solution will enable an omnichannel and transparent supply chain by synchronizing comprehensive order capture and order management with precision retail planning, efficient labor productivity and intelligent fulfillment. By applying knowledge of the retailer’s inventory planning and allocation during order processing, the combined solutiions will resolve issues such as in-store pickup of online orders and fulfilling orders from alternate store locations in the background, in real time.



Solutions will reveal the true cost of fulfilling an order, including inventory and labor costs. Delivered either on premise or in the cloud via the IBM subsidiary SoftLayer, the solution will be part of IBM’s existing portfolio of SaaS applications and is expected to be generally available by late spring 2015.



“By partnering to deliver this joint offering, JDA and IBM are enabling Lowe’s to deliver exceptional omnichannel fulfillment services, which gives our customers more flexible options to shop with us,” said Robin Bornkamp, Lowe’s VP of inventory & demand planning.