Kohl’s heads to the Cloud

INDIANAPOLIS — Kohl’s plans to leverage cloud technology so it can focus on core business and meet peak seasonal demands. To that end, the company has entered into a long-term, multi-year contract to migrate its contact center to the Interactive Intelligence Communications-as-a-Service solution.

Kohl’s has been a customer of Interactive Intelligence Group since 1999. While the company has seen benefits from the Interactive Intelligence on-premises solution, the company feels that moving to the cloud will help it keep on track with its business objectives while ensuring it receives optimal maintenance and support.

“Kohl’s is well known for its world-class customer service,” said Interactive Intelligence founder and CEO, Dr. Donald E. Brown. “We’re honored that they’ve chosen us as their partner as they move a part of their business to the cloud. We take that responsibility seriously and want to help them offer the best possible experience to each and every Kohl’s customer.”

The Interactive Intelligence CaaS solution will support Kohl’s offices in San Antonio, Texas and Menomonee Falls, Wis. The migration will begin immediately and is planned for completion by the end of 2014.

Interactive Intelligence Group is a global provider of contact center, unified communications, and business process automation software and services. The company’s unified IP business communications solutions can be deployed on-premises or via the cloud.