Independent grocer focuses on POS for improved store service
Tops Friendly Markets, a Williamsville, New York-based supermarket chain with more than 170 stores in New York, Pennsylvania and Vermont, is making sure the last step in the path to purchase goes smoothly.
Tops is leveraging the Toshiba SurePOS ACE POS application to provide store shoppers with a convenient and integrated customer experience. During a nine-month chainwide rollout, the retailer replaced 20-plus-year-old POS terminals with the new Toshiba solution.
The new POS system integrates with Tops’ existing BonusPlus loyalty system, which is powered by Toshiba software. Other features include high-volume scanning and electronic marketing.
Not following up on investments in store promotions and merchandising at the checkout is like not following through on a properly executed baseball swing. By implementing modern POS technology, Tops is putting itself in position to hit home runs, instead of infield fly balls, with store shoppers.
Tolt Solutions, a member of Toshiba’s Together Commerce Alliance, was the primary contractor, systems integrator and service provider from design through development, hardware sourcing, deployment and rollout, as well as the ongoing managed services.
"The Tops, Tolt & Toshiba teams worked with our internal and external business partners to plan and execute a major upgrade to our entire POS suite,” said Mike Metz, VP of IT, Tops Friendly Markets.. “We were able to realize the benefits almost immediately. The joint teams were able to create a conversion and rollout plan for over 170 locations that was completed in a timely manner with zero impact to the day to day store operations and our customers."