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IBM: Most customers prefer self-checkout; IBM unveils Mobile Shopper


Armonk, N.Y. -- An IBM "Institute of Business Value" study revealed that self checkout is the preferred way to shop for most consumers today, and more than half said they want to use a mobile device to scan while shopping, and to do final checkout at a self-checkout station. More than 40% want to scan samples and retrieve shopping items for pickup, or have the items delivered directly to their homes.

As a result, IBM said Friday it has unveiled retail technology that allows consumers to scan items into a mobile phone as they shop the aisles, then check themselves out at an IBM self-checkout station.

The IBM Mobile Shopper application incorporates Honeywell mobile scanning technology capable of scanning any bar code, no matter what background it is printed on, the direction it faces, or the packaging covering it. The solution currently runs on the Google Android and Apple iOS operating systems.

"By enabling consumers to scan and check-out a wide variety of products at their own pace, retailers can not only create a more customized shopping environment, but also increase in-store traffic," said John Gaydac, VP, IBM Retail Store Solutions.

The new mobile phone application is powered by IBM ACE software, Store Integrator software, and the newest release of IBM Self-Checkout software, which provides shoppers the same access to digital coupons, loyalty programs and special promotions at self-checkout stations that is traditionally available at fully staffed point-of-sale checkout lanes.

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