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Gap Inc. implements Kiva Systems for e-commerce business


WOBURN, Mass. Gap Inc. Direct will implement Kiva Systems Mobile Fullfillment System to support its growing e-commerce business.

“We are constantly looking for ways to improve the quality and efficiency of our fulfillment processes,” said Toby Lenk, president of Gap Inc. Direct. “Implementing this new technology offers important benefits as we scale our business for growth. It allows us to expand capacity in line with demand, reduce costs, and frees our distribution staff to focus on accuracy and productivity.”

Kiva’s innovative approach to order fulfillment uses hundreds of mobile robotic drive units that bring inventory directly to workers, allowing easy and efficient access to all inventory items at all times. Elimination of operator walking and waiting enables worker productivity that is two to four times higher than with sorters and other ‘bolted down’ automation systems.

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