French retailer digitally transforms with Ipanema

Paris - Nature & Découvertes, a French-based European retailer with 83 stores across France, Belgium, Luxemburg, Germany and Switzerland, has partnered with Ipanema Technologies as part of an enterprise-wide, 24-month digital transformation. With Ipanema’s help, the retailer successfully reduced application response time by 50%, and reduced network costs and OPEX costs by 50% and 10%, respectively.



Natures & Découvertes’ IT department needed to support the digital transformation of the company, whilst still protecting business-critical applications like SAP HANA, Microsoft Office 365, POS and a real-time BI tool. New innovations such as “store to Web” and “click and collect” were also putting additional pressure on the network and the IT department.



Natures & Découvertes chose to implement Ipanema’s network solution. The IT department can now detect network trouble before it impacts employees or customers in store and/or online, and allows them to concentrate on supporting sales objectives and maximizing the company’s productivity.



“With Ipanema we do more with less, which allows us to invest in new 2.0 retail projects with confidence and flexibility,” said Josselin Ollier, CIO Nature & Découvertes. “With multichannel and cross-channel 2.0 applications working efficiently, we strongly contributed to increasing customer satisfaction while providing new services.”



Network costs were also reduced by more than 50%, with OPEX costs reduced by 10%. As a result of this transformation, customer satisfaction improved from the previous year’s score of 6/10 (fair) to a score of 8.5/10 (very good).