Food City lets customers do it themselves with self-checkout
Abingdon, Va. – Sometimes the best customer services comes from customers themselves. Food City, K-V-A-T Food Stores Inc. has completed a pilot test of the Fujistsu U-Scan Genesis II self-checkout solution.
The U-Scan Genesis II hardware and software solution exceeded all performance criteria during extensive testing in a real-world production store pilot. Store employees reported benefits including faster customer transactions, better functionality from scanners and bill acceptors, and ease of adaptation for employees and shoppers. Store employees and customers reported satisfaction scores exceeding 90%.
"The Fujitsu Genesis II Self-Checkout Solution, including the new technology enhancements and increased self-checkout speeds, have significantly helped us improve our level of service and the customer experience," said Don Mascola, VP of IT and in-store service at Food City, K-VA-T Food Stores Inc. "Fujitsu is our partner of choice because they truly listen to our needs, understand our customers and are invested in helping us achieve our business goals by delivering solutions that are tailor-made for an ever-evolving retail industry."
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