The Vancouver facility, which employs approximately 700 customer service agents, is expected to close by Sept. 30. It is EBay's intent to increase the number of employees at its Salt Lake City facility, which currently employs more than 900 customer service agents, and at certain other facilities globally.
"We are working aggressively to deliver a better customer experience for eBay buyers and sellers," said Chad O'Meara, VP customer service, EBay Marketplaces. "While it is a difficult decision to close our Vancouver facility, we believe that consolidating our North America customer service operations will help accelerate our efforts to continually exceed buyer and seller expectations."
