Duane Reade optimizes work force

MILWAUKEE Duane Reade will be implementing a new program to optimize its work force.

The program, implemented by RedPrairie will help Duane Reade align customer traffic with employee scheduling to improve customer service. According to RedPrairie, Duane Reade will implement its work force management application, including optimized forecasting/scheduling and time and attendance modules.

“As New York’s leading drug store, we are committed to strong customer service and are positive that our partnership with RedPrairie will support our efforts to be leaders in this area,” said Chuck Newsom, senior vp of store operations at Duane Reade. “The implementation of RedPrairie’s solution will ensure that each of our 241 store locations are appropriately staffed and equipped to best service our extremely valued customers.”