DSW bolsters omnichannel fulfillment arsenal with eBay Enterprise

DSW is expanding its omnichannel fulfillment capabilities with eBay Enterprise In-Store Pickup. The company is also poised to launch Ship-to Store as part of its omnichannel strategy.



DSW selected eBay Enterprise as its omnichannel fulfillment partner more than a year ago, and has reportedly seen success with its Ship-from Store and Dropship capabilities.



“Our experience with eBay Enterprise Ship-from Store and Dropship solutions, as well as its implementation and support resources, has been extremely positive. Based on the success of those programs, we are confident our In-Store Pickup and Ship-to Store initiatives will be equally successful,” said Roger Rawlins, EVP, omnichannel at DSW.



The deployments of eBay Enterprise In-Store Pickup and Ship-to Store will provide DSW customers with the option of purchasing items online and picking them up the location of their choice, while also avoiding shipping charges — key purchase motivators for many consumers. Both solutions also offer potential for incremental sales opportunities while the customer is already in the store, according to eBay Enterprise.



“At DSW, we are focused on providing the best shopping experience possible. Our goal is to provide our customers with a seamless experience, whether they are shopping in stores or online. With our implementation of eBay Enterprise Ship-from Store, DSW offers the online customer access to its extensive assortment regardless of where one shops by providing visibility into inventory held by DSW stores and dsw.com, and enabling stores to fulfill online orders. With In-Store Pickup followed by Ship-to Store, we now add even more convenience and choice into the mix. These capabilities promote DSW’s capability to serve omnichannel customer demand 24/7,” added Rawlins.



“DSW’s commitment to its customers’ experience is clearly demonstrated by its cultural and operational investment in bringing a complete suite of omnichannel fulfillment solutions to the forefront of its business,” said Tom Barone, head of operations, North America. “As a global leader in omnichannel fulfillment solutions with close to 4,000 stores and 26,000 suppliers live in the Americas, Europe and Asia, we’re able to provide these best practice insights to the benefit of our clients. We share DSW’s commitment to elevating the consumer experience and look forward to our expanded partnership.”