Catchpoint unveils real user management tool

Catchpoint Systems, a Web performance and application monitoring tools developer, has unveiled a new Real User Measurement (RUM) tool called Glimpse.



According to the company, the measurement solution is designed to give companies a better understanding of the quality of their actual website user experiences to drive business success by offering a comprehensive view of end user experience, website performance and engagement.



"Sixty-four percent of organizations that participated in TRAC's research reported that the impact of business users on IT purchases has increased in the last 12 months,” said Bojan Simic, principal analyst, TRAC Research. “These organizations are increasingly looking to leverage information about their IT services for business purposes. Catchpoint's Glimpse solution is well positioned to support the needs of user organizations, as it allows them to correlate the impact of application performance on their key business goals."



IT professionals can use Glimpse to gain insight on how different user components and environments affect page speed, and to correlate performance against revenue and engagement metrics, as well as key backend infrastructure metrics (server name, processing time) against user interactions.



"We want to provide the best gaming experience to our users. Being able to get a real-time look at what our users are actually experiencing across the globe on desktop or on their mobile devices has been a game changer," said Ivo Teel, SVP of technology, Spil Games. "Glimpse gives us richer, more accurate data so we can ensure our users have the best gaming experience; regardless of country, device or moment of the day."



"If companies want to engage and convert today's Web-savvy consumers, they need to ensure their website is up to par," added Mehdi Daoudi, CEO and founder of Catchpoint. "Losing customers thanks to an unavailable, slow or glitch-ridden website is no longer an option if companies want to stay competitive. Our solutions help companies look beyond mere performance averages to better understand the distribution of key metrics based on their consumers actual website experiences."