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Best Buy sends geeks to the rescue at O’Hare


Minneapolis – Technology geeks do not have the reputation of being the people you turn to in a crisis, but travelers in Chicago’s O’Hare Airport who experience difficulty with their electronic devices just may find a geek is what they need. Agents from the Best Buy Geek Squad technical service will be available daily now through Dec. 23 in O’Hare’s Terminal 3, Concourse H, with a “Precinct” similar to those found in Best Buy stores.

Geek Squad agents will provide free tech tips and gadget advice; free service on handheld devices; charging stations; and tablets and desktop workstations for going online, playing games or shopping for last-minute gifts. Help is available no matter where people originally bought their devices.

Agents will also wander the terminal to offer help and mine social media for customers who post requests for advice on Twitter using the hashtag #MissionORD. Travelers will also be able to take selfies in the Geek Squad photo booth

“We depend on our phones, tablets and laptops whether we’re 30,000 feet in the air or at the gateway,” said Chris Askew, president of Geek Squad Services at Best Buy. “So there is nothing more frustrating than technology troubles while you are traveling. That’s why we decided to give the gift of Geek Squad to travelers this holiday, and offer free service and advice, along with a well-deserved break.”

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