Best Buy expands Geek Squad service support

MINNEAPOLIS Best Buy announced that has expanded its services support for its programs under a new program called Geek Squad Black Tie Protection.

“Geek Squad Black Tie Protection delivers the support our customers tell us they want to safeguard their gear, a level of support that only Best Buy is able to provide,” said Brian Dunn, president and coo of Best Buy. “Best Buy led the industry with protection service plan offerings a decade ago. By listening to our customers, we’re evolving service and reliability to a whole new level.”

Geek Squad Black Tie Protection is available exclusively on products purchased at Best Buy, and leverages the extensive, fully-owned Geek Squad services infrastructure for support. The service plans are designed to provide options in scope and term of coverage to suit the varying needs of customers, covering a wide array of computing, home theater, digital imaging, mobile phone, car electronics products, as well as major appliances.

Among other features, the service plans provide complete coverage for product failure due to normal wear and tear usage or power surges, access to Best Buy personnel by phone 24 hours a day, seven days a week to report problems and obtain guidance on service support options and a comprehensive service plan portfolio for customers to file at home for future reference.