Asurion launches customer service solution

Nashville, Tenn. - Asurion Retail Solutions has rolled out Solution Hub, an online platform providing consumers transparency and control of the post-purchase service experience. Solution Hub, customizable to reflect retail brands, offers consumers an end-to-end solution for filing claims, scheduling in-home repairs, and choosing the best fulfillment option for certain product categories.



In the market with two of U.S. retailers, Solution Hub delivers services such as real-time scheduling for home repairs from a network of more than 29,000 screened and certified providers, real-time visibility o claim status, choice of replacement devices/reimbursement for products beyond repair in select categories, and single-site access to all Solution Hub services.



Asurion Retail Solutions covers electronics and appliances, including laptops, e-readers, televisions, home theaters, printers, gaming systems, cameras and more. Consumers are protected against drops; spills; cracked screens; damage from dust, heat or humidity; mechanical and electrical failures, and more.