Apple Pay: What Retailers need to know

By Howard W. Herndon

When a giant like Apple decides to revolutionize the way consumers do things (in any sector), one thing is for certain: Change is inevitable. Using near field communication (NFC) technology, the new iPhone 6 and Apple Watch will be able to interact with payment terminals with a simple tap.



While much of the technology is not new, Apple’s unique ability to make existing technology and processes easier and more effective is sure to ignite consumers’ interest in mobile payments and speed up adoption.



As advisers to companies that take, process or issue credit cards, including merchants, payment processors and banks, our phones began ringing after Apple’s big announcement.



Below are answers to some of the most common questions we received in response to Apple’s game-changing move.



Does it require a hardware upgrade?



To accept payments from Apple’s NFC-equipped mobile devices, most retailers will need to upgrade their payment terminals with a hardware add-on to support NFC. As merchants already must upgrade their terminals to support the chip-and-PIN system (also known as the Europay, MasterCard and Visa, or EMV, standard) to meet the October 2015 deadline set by the payments industry, many may now consider looking at systems that incorporate both technologies.



In addition, merchants must consider where the equipment is placed, as consumers will need to wave their phone and tap it against the reader. And, as with any new technology rollout, staff training will be critical to realizing a proper return on investment.



Is it secure?



Apple has done everything in its power to make Apple Pay secure. Instead of storing credit card numbers on the device or Apple servers, a unique “Device Account Number” is assigned, encrypted and stored in what Apple is calling a “Secure Element” on the iPhone or Apple Watch. According to Apple: “Each transaction is authorized with a one-time unique number using your Device Account Number, and instead of using the security code from the back of your card, Apple Pay creates a dynamic security code to securely validate each transaction.”



In addition, the Touch ID fingerprint sensor will authenticate purchases. Cashiers won’t be able to see customers’ names, credit card numbers or security codes during the transaction, and Apple won’t collect purchase history data.



Will it be widely accepted?



Apple has struck deals with the three major payment networks, American Express, MasterCard and Visa, and several issuing banks, including Bank of America, Capital One Bank, Chase, Citi and Wells Fargo, representing 83% of credit card purchase volume in the U.S.



Several major retailers, including Macy’s, Staples, Target and McDonald’s, have already begun deploying terminal equipment necessary to accept Apple mobile payments.



The technology will work at the 220,000 retail locations across the U.S. where con-tactless payments are already accepted. However, with 8 million business locations across the country accepting electronic payments, the 220,000 locations still represent just a fragment of the entire payments ecosystem.



Should I accept Apple Pay?



Your decision to accept Apple Pay should encompass a variety of considerations, from your current technology, the type of customers you presently serve and those you wish to attract, to your desire to be seen at the cutting edge of the retail experience, including payments.



However, Apple’s timing is no coincidence. With the EMV compliance deadline of October 2015, merchants are already in the process of reevaluating their payment technologies. As with any change, merchants should use the opportunity to evaluate their entire payments strategy — including partners and fees — to ensure the most beneficial contract terms.



Howard W. Herndon is president of BlackLine Payments Advisors, an electronic payments advisory firm.