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Ace Hardware opens Ace Center for Excellence


Oak Brook, Ill. - Ace Hardware has launched the Ace Center for Excellence, a new division designed to share the retailer’s strategies and key principles of customer service.

The center’s goal is to help companies improve upon their customer experience based on Ace’s approach through customized solutions, such as keynotes and workshops.

The Ace Center for Excellence has comprised a team consisting of Ace Hardware president and CEO John Venhuizen; executive VP merchandising, marketing and sales John Suran;, Ray Griffith, former president/CEO of Ace Hardware, and Art Freedman, speaker and Ace Hardware store owner of 25 years, and Gina Schaefer, owner of nine Ace Hardware stores, to deliver customized workshops and keynotes.

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