How non-essential retailers can manage customer and employee experiences during COVID-19 + beyond
SMG's exclusive Interactive Experience Management (XM) Playbook, with a 3-phased strategy map + personal status tracker, helps retail brands keep pace with evolving customer + employee expectations—optimizing your XM program to navigate uncertainty with precision and emerge a stronger brand.
Download the playbook for fundamental steps to:
• Mitigate the damage to protect employees + customers
• Manage the crisis by adapting effectively to the "new normal"
• Maximize your XM strategy by future-proofing your program