The Home Depot names exec VP of customer experience and president of online
The Home Depot is promoting one of its veteran leaders to a new position
The home improvement retailer has appointed Jordan Broggi as executive VP of customer experience and president of online, effective June 3. In the role of executive VP of customer experience, he will be responsible for leading the vision, design, and development of The Home Depot’s omnichannel solutions. He will also retain leadership of the company's online business, overseeing online operations, merchandising strategy and customer experience for The Home Depot's digital properties.
Broggi has been with The Home Depot for 11 years, most recently as senior vice president and president of online. He has served as senior VP of finance, where he was the primary finance partner to the company's U.S. business and was responsible for planning, forecasting and guiding execution of the company's P&L and capital plan. Additionally, Broggi has held roles across merchandising finance, supply chain finance, financial planning and analysis, and strategic business development. Prior to joining the company, Broggi held various positions in finance and strategy at LexisNexis and Bain & Company.
"Jordan is a fantastic leader with a deep understanding of our customers and our business," said Ted Decker, chair, president and CEO of the home improvement giant. "In his role as president of our online business, he brought data-driven innovation and value to the millions of customers and suppliers who use our website and mobile app. I look forward to his leadership and expertise as we continue to remove friction from our customers' interconnected experience."
Matt Carey, who was most recently executive VP of customer experience, will retire from The Home Depot on Dec. 31, 2024 after 16 years with the company. He will continue to serve as an executive VP in an advisory capacity until his retirement. Carey led the transformational efforts to re-imagine all aspects of The Home Depot's IT infrastructure and approach to software development.
"Since he joined the company in 2008, Carey has spearheaded an enormous technology transformation across our stores, supply chain, merchandising and digital presence,” added Decker. “Today, The Home Depot is one of the largest truly interconnected retailers in the world. The Home Depot is a better company because of Matt's tremendous contributions, and I wish him the best in his retirement."
At the end of the first quarter of fiscal year 2024, The Home Depot operated a total of 2,337 retail stores in all 50 states, the District of Columbia, Puerto Rico, the U.S. Virgin Islands, Guam, 10 Canadian provinces and Mexico.