The companies with the best customer service are...
Two Southern-based companies rank above the pack when it comes to customer service.
A new report from Qualtrics compiled three surveys to gather an aggregate ranking of the top 50 companies with the highest customer service satisfaction. The surveys include Forbes’s Best Customer Service 2024, Newsweek’s America’s Best Customer Service 2024, and the American Customer Satisfaction Index (ACSI) 2023-2024.
With over 400,000 Americans surveyed in total, Chick-fil-A (277.43 total score) and Publix (275.91) topped the list of companies with the best customer service. Insurance company USAA (274.13) ranked third, followed by two grocery chains: Trader Joe’s (273.82) and Wegmans (266.28).
“Chick-fil-A’s successful customer service can be attributed to their company standards that all locations maintain the same high level of customer service, with employees trained to say ‘my pleasure’ instead of ‘you’re welcome,’” noted Qualtrics in its report. “Small quirks like this have helped set the fast food chain apart from its competitors and leave a positive lasting impression on customers. The Chick-fil-A corporation also has high standards for its franchise owners, allowing each owner just one franchise location to encourage a more hands-on operation.”
Several retailers and restaurant chains cracked the list, which also included banks, airlines and hotel chains.
The top 25 companies with the highest customer satisfaction are as follows:
- Chick-fIl-A
- Publix
- USAA
- Trader Joe’s
- Wegmans
- The UPS Store
- Amazon
- Ace Hardware
- Texas Roadhouse
- Pet Supplies Plus
- Costco Wholesale
- State Farm
- Alaska Airlines
- Nordstrom
- Apple
- Delta
- Chewy
- Longhorn Steakhouse
- Bass Pro Shops
- Enterprise
- Southwest Airlines
- O’Reilly Auto Parts
- Sephora
- Regions
- Sam’s Club
“Offering the best customer service is a surefire way to make your company stand out from the rest of the competition and bring in more business,” added Qualtrics. “There is a significant amount of value that companies can lose from their customers having bad or broken experiences.”